Frequently Asked Questions
General Questions
We serve all four districts of Brunei — Brunei-Muara, Tutong, Belait, and Temburong.
Yes, we are fully licensed and JASTRe-certified, meeting national standards for waste handling and disposal.
Request a quote through our website or call us directly, and our team will set up your collection schedule.
Yes, we provide residential, commercial, and industrial waste management plans tailored to different needs.
WMB Waste Management has been serving Brunei for over 20 years.
Billing & Payments
Log in to your customer account or app and pay securely using your saved card or online banking.
We accept online card payments, bank transfer, and payments through your customer account.
Invoices are generated monthly and sent to your registered email address.
You will receive a reminder notice. Continued non-payment may result in a temporary service suspension.
Yes, all your past invoices are available for download from your customer account.
Residential plans run month to month with no lock-in. Commercial and industrial contracts are agreed per site.
Services & Collection
Collection days depend on your plan and district — your schedule is confirmed when your service starts.
Household waste that is not recyclable or organic — see our recycling guide for full details.
Contact our support team or submit a ticket through your customer account and we will arrange a replacement.
Yes, you can upgrade or adjust your plan at any time from your next billing cycle.
Yes, bulk item collection is included with Standard and Premium residential plans.
Your bin, scheduled collection, disposal at a licensed site, and customer support are all included in the monthly fee.
Account & App
The app is available on both the Google Play Store and Apple App Store — links are in our website footer.
Download the app or contact our support team, and we will help you set up your customer account.
You earn reward points automatically for on-time payments and by referring new customers.
Use the "Forgot Password" option on the login screen to reset it via your registered email.
Complaints & Requests
Submit a ticket through the customer app or call our support line and we will arrange a follow-up collection.
Most complaints are resolved within 1-2 business days, depending on the nature of the issue.
Yes, you can track all your tickets and requests directly from your customer account.
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