Privacy Policy

Last updated: September 2026

Waste Management ( D'FAYER COMPANY) ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, app, or services.

1. Information We Collect

We may collect the following types of information:

Contact details — name, phone number, email address, and property address
Account information — login credentials and service preferences
Billing information — payment method and transaction history
Service data — collection schedules, bin details, and support tickets
Technical data — IP address, browser type, and app usage information

2. How We Use Information

We use the information we collect to:

Provide, schedule, and manage waste collection services
Process payments and send billing notifications
Respond to inquiries, complaints, and support requests
Improve our services, website, and customer app
Comply with legal and regulatory requirements

3. Data Storage & Security

Your information is stored on secure servers with access restricted to authorized personnel. We use industry-standard safeguards, including encryption and access controls, to protect your data against unauthorized access, loss, or misuse. We retain personal data only for as long as necessary to provide our services and meet legal obligations.

4. Third-Party Services

We may share information with trusted third-party providers who support our operations, such as payment processors, email delivery services, and hosting providers. These providers are only given the information necessary to perform their functions and are required to protect your data in accordance with applicable laws. We do not sell your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to improve site functionality, remember your preferences, and analyze site usage. You can control or disable cookies through your browser settings, though some features of the website may not function properly without them.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to legal requirements
Withdraw consent to marketing communications at any time

7. Contact for Privacy

If you have questions or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details below.